How to Resolve HBO Max App Not Working on ROKU

by parker
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If you’re facing issues with the HBO Max app not working on your ROKU device, don’t worry. In this article, we will guide you through a step-by-step process to fix this problem and get back to enjoying your favorite shows and movies on HBO Max. We understand how frustrating it can be when your entertainment plans are disrupted, but with the right approach, you can quickly resolve this issue.

Ensure You’re Running the Latest Version of the App

The first thing to check when encountering issues with the HBO Max app on ROKU is whether you’re using the latest version of the app. Follow these steps to ensure you have the most up-to-date version:

  1. Press the home button on your ROKU remote to go to the main menu.
  2. Navigate to the HBO Max app and highlight it.
  3. Press the star button on your ROKU remote to open the options menu for the app.
  4. A menu will appear with several options. Select “Check for updates” to see if there’s a newer version of the app available.
  5. If an update is found, proceed to install it and check if the issue is resolved.

Hard Restart Your ROKU Device

If updating the app didn’t fix the problem, the next step is to perform a hard restart of your ROKU device. Follow these steps:

  1. Use your ROKU remote to turn off your device.
  2. Unplug the power cable from the power outlet.
  3. Wait for three to five minutes to allow any residual power to dissipate.
  4. Plug the power cable back into the power outlet.
  5. Turn on your ROKU device.

Performing a hard restart can often resolve minor glitches and restore the functionality of the HBO Max app.

Reinstall the HBO Max App

If the issue persists after a hard restart, you might need to completely reinstall the HBO Max app. Here’s how:

  1. From the home screen of your ROKU device, navigate to the HBO Max app and highlight it.
  2. Press the star button on your ROKU remote to open the options menu.
  3. Select “Remove channel” from the pop-up menu to uninstall the app.
  4. Confirm the uninstallation by clicking “Remove.”
  5. Press the home button on your ROKU remote to return to the main menu.
  6. Scroll down to “Streaming channels” and select it.
  7. Use the search function to find the HBO Max app.
  8. Once found, click on the app and select “Add channel” to install it back on your device.


In this guide, we’ve provided you with a comprehensive process to troubleshoot and resolve the issue of the HBO Max app not working on your ROKU device. By ensuring you have the latest app version, performing a hard restart, and, if necessary, reinstalling the app, you can often overcome technical hiccups and continue enjoying your streaming experience.

Remember, technology hiccups are a common occurrence, but armed with the right knowledge, you can quickly get things back on track. If this guide helped you resolve the issue, don’t forget to give it a thumbs up and consider subscribing for more helpful content. Happy streaming!

Note: This article is provided as a general guide and might not cover every individual scenario. If the issue persists, you might want to reach out to ROKU’s support or HBO Max’s customer service for further assistance.


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