How to Fix HP Laptop Keyboard and Touchpad Not Working After Windows Update in Windows 10/8/7: A Comprehensive Guide

by parker
YouTube video

Having issues with your HP laptop keyboard and touchpad not working after a Windows update can be incredibly frustrating, especially when you need to get work done. This tutorial will provide you with a step-by-step guide to resolve this common problem. Here’s everything you need to know.

Key Points:

  1. Accessing On-Screen Keyboard: Utilizing the ease of access feature to log in.
  2. Updating Drivers: Checking and updating the keyboard drivers.
  3. Uninstalling and Reinstalling Drivers: If updating doesn’t work, uninstall and reinstall.
  4. Enabling/Disabling User Filter Key: Tweaking this setting might solve the problem.
  5. Task Scheduler and Task Manager: Using these tools to enable or end specific tasks.
  6. Running Troubleshooters: Utilizing built-in troubleshooters for detection and automatic fixes.

Step-by-Step Process:

Step 1: Logging In Using the On-Screen Keyboard

If you’re unable to log in:

  • Click on the ease of access button.
  • Click on the on-screen keyboard.
  • Type in your password and press Enter.

Step 2: Enabling On-Screen Keyboard for Temporary Use

  • Open Start, click on the Settings button.
  • Click on ease of access, go to the keyboard section.
  • Enable the on-screen keyboard.

Step 3: Updating Drivers

  • Open Start and type “device manager.”
  • Expand the keyboard section, right-click your keyboard, and select “Update driver.”
  • Select “Standard PS/2 keyboard,” press next, and restart your PC.

Step 4: Uninstalling Drivers (if Update Doesn’t Work)

  • Repeat the steps in Step 3, but select “Uninstall device” and restart.

Step 5: Enabling/Disabling User Filter Key

  • If the above steps didn’t work, enable or disable the user filter key in the keyboard section.

Step 6: Using Task Scheduler and Task Manager

  • Open Task Scheduler, expand the necessary sections, and enable the text services framework.
  • Open Task Manager, right-click Cortana, and select “End tasks.”

Step 7: Running Commands

  • Open Start, type “run,” and enter the command mentioned in the video.

Step 8: Checking for Driver Software Update

  • Right-click your keyboard in device manager and select “Search automatically for updated driver software.”

Step 9: Running Keyboard Troubleshooter

  • Click on Settings, go to update and security, click on troubleshoot, and run the keyboard troubleshooter.

Resources and Their Uses:

  • Device Manager: To update, uninstall, and reinstall drivers.
  • Task Scheduler: To manage scheduled tasks that may affect the keyboard.
  • Task Manager: To end specific tasks that might be hindering keyboard functionality.
  • Troubleshooter: Built-in Windows tool to automatically detect and fix issues.

After following these steps, your HP laptop keyboard and touchpad should be working normally again. If any step doesn’t resolve the issue, continue to the next one until the problem is fixed.

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