How to Fix Roku Ultra Remote Power Button and Volume Button Not Working Issue

by parker
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If you’re facing the frustrating situation where the power button and volume buttons on your Roku Ultra remote aren’t functioning properly, worry not. We’ve got you covered with a step-by-step guide to get your remote back in working condition. Whether you’re enjoying your favorite show or navigating through apps, a malfunctioning remote can quickly put a damper on your streaming experience. Follow these simple instructions to resolve the issue and regain control over your Roku Ultra remote.

Diagnosing the Issue

Before we dive into the solution, it’s essential to diagnose the problem correctly. If your Roku Ultra remote is experiencing trouble with the power button and volume buttons while all other buttons work fine, you’re in the right place.

Step 1: Accessing the Settings

  1. Begin by pressing the home button on your remote to access the home screen.
  2. Navigate to the left pane and scroll down until you find the “Settings” option.
  3. Once you’ve located “Settings,” move your cursor to the right to highlight it.

Step 2: Navigating to Remote Devices

  1. After selecting “Settings,” navigate to the right once more to find the “Remote Devices” option.
  2. Click on “Remote Devices” to access its submenu.

Step 3: Remote Setup for TV Control

  1. As you’re using an enhanced voice remote, proceed to move your cursor to the right again.
  2. Continue moving right until you find the “Setup Remote for TV Control” option.
  3. Select “OK” to confirm your choice.

Step 4: Configuring TV Brand

  1. At this point, you may hear some music playing. If prompted, choose “Yes” to acknowledge it.
  2. You will be asked to enter the TV brand. Use the on-screen keyboard to enter the brand name.
  3. For example, if you have a TCL Smart TV, type “TCL.”
  4. After entering the brand, select “OK.”

Step 5: Selecting TV Model

  1. If you have a TCL TV, you will likely be presented with multiple options, such as “TCL Smart TV” or “TCL Roku TV.”
  2. Choose the appropriate option for your TV model. For instance, if you have a regular TCL Smart TV, select the corresponding option.
  3. Once you’ve made your selection, click on “OK.”

Step 6: Testing the Remote

  1. You may hear the music stop playing, indicating that the setup process is complete.
  2. Now it’s time to test whether the volume buttons are working correctly. Press the volume buttons to verify their functionality.
  3. If you see the volume on your TV screen changing, the issue is resolved.


In a few simple steps, you’ve successfully resolved the issue of your Roku Ultra remote’s power button and volume buttons not working. By following this guide, you’ve reconfigured your remote to communicate effectively with your TV, ensuring a seamless streaming experience.

If you encounter any other questions or issues related to your Roku device, feel free to leave a comment below. We’re here to help you get the most out of your streaming journey.

Remember, your streaming experience should be smooth and hassle-free, and with the power of your Roku Ultra remote back in your hands, you’re ready to enjoy your favorite shows, movies, and apps without interruption.

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