How to Fix the Issue of YouTube Not Working on Your Sony Bravia Smart TV

by parker
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If you have a Sony Bravia Smart TV and find that the YouTube feature is not working, it can be a frustrating experience. Despite having a stable internet connection, the YouTube app might not open, or it may keep loading without playing any videos. If you are experiencing this problem, this article will guide you through simple steps to fix it.

Key Points

  1. Problem Definition: The issue where the YouTube feature is not working on Sony Bravia Smart TV.
  2. Common Symptoms: YouTube app is not opening, or it keeps loading.
  3. Solutions: Unplugging the TV and doing a factory reset.

Step-by-Step Guide to Fix the YouTube Feature on Sony Bravia Smart TV

Step 1: Unplug Your TV

  • Why it Helps: Sometimes, this problem occurs if the TV has been on for a long time.
  • What to Do: Unplug your TV from the wall socket.
  • Wait: Leave it unplugged for around one minute.
  • Plug it back in: Reconnect your TV to the wall outlet.
  • Check: See if the issue has been resolved. Most of the time, this easy step can fix the problem.

Step 2: Perform a Factory Reset (if Step 1 doesn’t work)

  • Caution: This process will delete all the data on your TV.
  • How to Do It:
    • Navigate to the settings from your homepage.
    • Go down to the system settings.
    • Under General setup, find the factory settings.
    • Press OK and select ‘yes’ to restore factory settings.
    • Highlight the yes option again and press OK from the remote.
    • The TV will restart, and you need to wait for the process to be completed.
  • Reconnect: Set up your TV and connect to Wi-Fi again.


If the YouTube feature is not working on your Sony Bravia Smart TV, try these simple fixes. Unplugging the TV or performing a factory reset can solve the problem. However, be careful with the latter, as it will erase all your TV data.


  • Remote Control: Used to navigate through the settings and initiate the factory reset.
  • Wall Socket: Unplugging and plugging back into the wall socket may resolve the issue.
  • Factory Reset Option: A feature in the settings to restore the TV to its original state.

These easy-to-follow instructions should help you fix the issue of “why is youtube not working on my sony smart tv.” Remember to subscribe to Fix369 channel for more helpful videos like this one, and leave a comment if you have any questions!

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