Amazon Fire TV Stick Remote Volume Button Troubleshooting Guide

by parker
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Technology is a fantastic tool when it operates as expected, but it can be frustrating when something as simple as the volume button on your Amazon Fire TV Stick remote stops working. There are multiple reasons why this may happen, and we’ll cover them in detail in this guide. We’ll provide easy-to-follow solutions to get your remote back in working order. Let’s start by looking at the most straightforward solutions before diving into more complex issues.

Beginning with the Basics: Batteries

A problem with the batteries in your Amazon Fire TV Stick remote could be the culprit behind the volume button not working. Even though it may seem like a basic tip, replacing the batteries with fresh ones might resolve the issue. If the batteries are drained, they could be causing the issues with your remote. Similarly, incorrect insertion of the batteries could also lead to problems.

It’s recommended to use two brand-new AAA batteries from the same brand. Ensure the brand is reputable for quality assurance. If the Fire TV Stick and the batteries are new, try reseating the batteries. When replacing the batteries, ensure that they are oriented correctly according to the markings on the remote. If replacing the batteries doesn’t resolve the issue, you can rule out batteries as the cause.

Electrical Interference

Another possible reason your Fire TV Stick remote isn’t functioning correctly is electrical interference from household appliances and other devices. Bluetooth devices, including your remote, operate at a frequency of 2.4GHz. Other devices sharing this frequency, such as Wi-Fi routers, can cause interference.

Wi-Fi routers are common culprits as they broadcast at the same frequency and can transmit on multiple channels simultaneously. If there are many Wi-Fi signals in your vicinity, it can overload the available spectrum, causing interference. Try moving your Wi-Fi router away from your Fire TV Stick remote and other Bluetooth devices. Amazon also recommends moving your Fire TV Stick away from your TV and other electrical appliances.

Distance Between the Remote and TV

The distance between your remote and the Firestick should be less than 30 feet. New Fire TV Stick devices use Bluetooth rather than Infrared. While the theoretical range of Bluetooth is about 30 feet, the practical range is usually less. Therefore, moving the remote closer to the Firestick could solve your problem. Also, try to eliminate any obstructions between the remote and the device.

Additional Devices

If you have many Bluetooth devices connected to your Firestick, it might be preventing your remote from connecting. You can have up to seven devices connected to your Firestick at a time. If you have this many devices connected, try disconnecting one and then try using your remote again.

Ensure you have the correct remote for the device you’re using. A Firestick remote for one Fire TV device won’t work with another unless it’s correctly paired. This problem was the root cause for one user on the Amazon Forum who found that only the power and volume buttons worked.

Re-pairing and Resetting the Firestick Remote

If the simpler solutions don’t work, it may be time to re-pair or reset the remote. Here are the steps for re-pairing:

  1. Unplug the Firestick from the TV and the power outlet.
  2. Wait for a full 60 seconds, then reconnect the Firestick to the TV and the power outlet.
  3. Once the Firestick has fully booted up, tap the Home button on the Firestick remote once.
  4. Try to navigate around to see if the remote is working.
  5. If that doesn’t work, press and hold the Home button for 15 seconds.
  6. Once the 15 seconds are up, click around on the remote to see if you can navigate.

If re-pairing doesn’t work, you’ll need to factory reset the Firestick remote. Follow these steps:

  1. Unplug the Firestick from the TV and the power outlet and wait for at least 60 seconds.
  2. Press and hold the Left Navigation button, the Menu button, and the Back button simultaneously for at least 12 seconds.
  3. Release the buttons and wait for 5 seconds.
  4. Remove the batteries from the Firestick remote.
  5. Plug the Firestick back into the TV and the power outlet and wait at least 60 seconds for the Firestick to boot up.
  6. Put the batteries back into the Firestick remote.
  7. Press the Home button on the remote. The LED indicator on the remote should blink blue a few times, indicating successful pairing.

If you’re still facing issues, it’s time to use the Fire TV smartphone app.

Using the Firestick Smartphone App

The Firestick Smartphone app can serve as a replacement for the Firestick remote or aid in getting your original, physical Firestick remote working again. If you don’t have the Firestick App on your Smartphone, you can download it from the Google Play Store or the Apple App Store. Make sure to connect your Firestick and the Smartphone to the same Wi-Fi network for seamless operation.

You can follow the on-screen prompts to pair your smartphone app with your Firestick. Once done, you can use the app to navigate the Firestick interface on your TV, add a new remote, and even pair your original Firestick remote with your Firestick.

Keeping Your Firestick Software Up-to-date

Amazon frequently updates the software on the Firestick and Fire TV devices as well as the Firestick remote. Usually, the Firestick will prompt you to update the software as soon as an update becomes available. However, you can manually check for updates in the settings of your Firestick and remote. Regularly updating your software can prevent many issues, including ones with the volume button.

When All Else Fails

If none of the above solutions work, you can use the Android or iOS smartphone app as a last resort. You could also try borrowing a friend’s remote to see if that works. If you find that another remote works with your Firestick, it’s likely that your original remote is damaged, and it’s time to purchase a replacement.

Conclusion

There could be various reasons why your Firestick remote’s volume button isn’t working, ranging from simple battery issues to more complex problems like electrical interference. This guide provides comprehensive solutions to help you troubleshoot and resolve the problem. We hope you found it helpful.

References

  1. What Causes Bluetooth Interference in Your Device?
  2. Fire stick remote is blinking orange and not connecting to my TV

What could be the reason for my Firestick remote volume button not working?

There could be various reasons such as drained batteries, signal interference from other devices, or issues with the remote’s hardware. You can try replacing the batteries, ensuring there’s no interference from other devices, and resetting the remote to resolve the problem.

What should I do if my Firestick remote is still not working after trying all the solutions?

If none of the solutions work, you can use the Fire TV smartphone app as a replacement for your remote. If that’s not an option, it might be time to consider buying a new Firestick remote.

How can I prevent future issues with my Firestick remote?

Regular maintenance of your Firestick remote can prevent many issues. This includes regularly replacing the batteries, keeping the remote clean, and updating the remote’s software whenever updates are available.

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